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Business
Introduction to Customer Service Excellence
time1.5-3hrs
timebeginner level
In this free Customer Service online course, you will learn about the techniques used by top customer service workers in big corporate industries that will help you stand out in our role as a Customer Service Agent. Explore the many ways to bring efficiency to your role, the tools you may encounter and how to master them, as well as how to connect with customers on a personal level and work effectively in a team and with colleagues.
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Introduction to Customer Service Excellence
Learn the secrets to providing outstanding customer service in the corporate industry in this free online course.
In this free Customer Service online course, you will learn about the techniques used by top customer service workers in big corporate industries that will help you stand out in our role as a Customer Service Agent. Explore the many ways to bring efficiency to your role, the tools you may encounter and how to master them, as well as how to connect with customers on a personal level and work effectively in a team and with colleagues.
checked1Course description
checked1Course module
A short ad will play before each lesson.
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Module 1
7 Lessons
The Customer Service Workplace
In this module, you'll gain an in-depth understanding of what Customer Service Workplace and Job Description is, and how they are linked to Qualifications and Preparation. We'll also take a look at some important skillsets that every CSW should have at all times, these skill sets will help you provide better service to your customers. Lastly we'll discuss stages involved in the buying process, and learn tactics for handling difficult situations.
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1.Learning Outcomes
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2.The Work Environment
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3.Understanding the Customer
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4.Stages in the Buying Process
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5.Difficult Situations and Customers
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6.Customer Diversity
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7.Lesson Summary
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Module 2
6 Lessons
Customer Service Skillsets
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Module 3
5 Lessons
The Customer Service Career
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Module 4
1 Lessons
Course assessment
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