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Dealing With Workplace Conflict
3-4hrs
beginner levelConflict can reduce productivity or create a hostile work environment if left unmanaged. However, smart conflict management can use disagreement to strengthen working relationships and improve processes. This conflict management course provides the training you need to turn negative workplace encounters into opportunities for growth. We analyse the key issues that drive conflict by applying the latest scientific research to the workplace.
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Dealing With Workplace Conflict
Learn how to avoid and reduce hostility in the workplace in this free online conflict management and resolution course.
Conflict can reduce productivity or create a hostile work environment if left unmanaged. However, smart conflict management can use disagreement to strengthen working relationships and improve processes. This conflict management course provides the training you need to turn negative workplace encounters into opportunities for growth. We analyse the key issues that drive conflict by applying the latest scientific research to the workplace.
Course description
Course moduleA short ad will play before each lesson.
Module 16 Lessons
Communication and Behaviour
In this module, we will talk about the importance of communication and dealing with difficult behaviour in the workplace. We will also look at different communication styles and how they affect conflict in the workplace. In addition to this, you will learn about different approaches to ending and resolving conflict in an organization.
1.Learning Outcomes
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2.Understanding Behaviour
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3.The Importance of Good Behaviour
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4.Communication and Perspective
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5.Responding to Conflict
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6.Communication and Behaviour - Learning Summary
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Module 26 Lessons
Managing and Resolving Conflict
Module 31 Lessons
Course assessment
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