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IT
ISO 20000 - Principles of IT Service Management System (ITSM)
time1.5-3hrs
timebeginner level
This free online ISO/IEC 20000 course explains Information Technology Service Management fundamentals in practical terms. You will learn the ISO/IEC 20000 standards included in the series, the objectives of a Service Management System, details behind ITSM operations, ISO 20000:2018, ISO 20000-1 certification process and its equivalence with ITIL, to enable you to correctly implement and enforce it in your organization.
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ISO 20000 - Principles of IT Service Management System (ITSM)
In this free online course, learn about ISO/IEC 20000-1 standard's principles, essentials and operations of ITSM.
This free online ISO/IEC 20000 course explains Information Technology Service Management fundamentals in practical terms. You will learn the ISO/IEC 20000 standards included in the series, the objectives of a Service Management System, details behind ITSM operations, ISO 20000:2018, ISO 20000-1 certification process and its equivalence with ITIL, to enable you to correctly implement and enforce it in your organization.
checked1Course description
checked1Course module
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Module 1
5 Lessons
Fundamentals of Information Technology Service Management System
This module will introduce you to the ISO/IEC 20000 series and ISO/IEC 20000-1 standard. You will learn the multiple contents of the ISO/IEC 20000 series. Get introduced to the objective of a Service Management System (SMS). Moreover, You will learn the roles and processes of IT Service Management and the organizational benefits of ITSM policies. Furthermore, you will specify differences between the previous and revised version of ISO 20000. Lastly, ISO 20000:2018 requirements are explained.
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1.Learning Outcomes
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2.Fundamentals of Service Management & ISO 20000
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3.Introduction to Service Management System
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4.Essentials of ISO 20000-1
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5.Lesson Summary
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Module 2
5 Lessons
Operations of IT Service Management System
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Module 3
1 Lessons
Course assessment
Comments5 Comments
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Antonio C. A.Augugust 25, 2025
Good Course to start ITSM
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OWEN M.June 19, 2025
It was so awesome and the exam was competent enough to face.
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Dr. Uqbah I.Aprpril 28, 2025
Great course
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Okon, L.November 12, 2024
It was a good ride
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Wandile Bakhona Z.March 11, 2024
Alison's ISO 20000 course offers a top-notch exploration of IT service management principles, aligned with ISO standards. With its well-structured curriculum, diverse learning materials, and practical focus, it's a must for professionals at all levels.
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